COMMERCIAL SERVICES / FACILITIES SERVICES / INFORMATION TECHNOLOGY SERVICES / LEARNING SERVICES







Wednesday, 17 September 2014

ASSIST - the Campus Services helpdesk

Announcing the launch of ASSIST:

 
The services provided by Campus & Commercial Services are wide-ranging, and we aim to ensure they operate as effectively and efficiently as possible. To help us in this, we have developed a new service called ASSIST, which is intended to provide our customers with readily available help and advice when they have a problem with any aspect of our service delivery.

 
The focus of ASSIST is on customer service and consistent experience, and it is based around an online Self Service Portal. This is available 24/7 and is backed up by dedicated staff who are available by phone, in person or via email between 8.30 – 5.30 Monday to Friday who will deal with all enquiries.

 
Phase 1 of Assist went live on Tuesday 16th September and covers the following areas and services:

 
  • Facilities - repairs and maintenance, security, cleaning, transport, travel and on campus parking, porterage, mail
  • IT - All IT matters
  • Library - general library enquiries, for example referencing, help with finding and using resources, research support and student IT queries

 
The ASSIST team can be found on level 1, and they will be promoting the launch of ASSIST over the course of next week and beyond. Look out for the red ASSIST t-shirt - staff will be handing out flyers and self-service guides whilst walking the floor. We will also be publicising drop-in sessions for anyone unsure or looking for a little help. 
 
Please feel free to drop in to level 1 to meet the ASSIST team - they will be happy to explain more about the services offered.



Wednesday, 2 April 2014

New entry system - Your Sports Centre entrance is going to be going through a few changes over the next couple of weeks with the introduction of a turnstile / gate system as well as a new computerised check-in at Sports Reception.

Turnstile / gate – This is going to be attached to the Sports Reception Desk and will be positioned just before the lift. This new gate will allow access for users of the Sports Centre only and each user will require their membership card to gain entry. This entry system has now been installed, but will not be in full operation until Monday 2nd June 2014.

Check-in – This system is expected to go live on the 1st/2nd April and will see a new computerised system replacing the till at reception. This new system will allow us to add Sports Centre access to Matriculation and Staff cards, meaning only Public members will need Sports Centre cards. As you would expect, we may encounter a few technical hitches along the way, but we will endeavour to keep disruption to a minimum and the Sports Centre will remain OPEN at all scheduled times.

Student Warden vacancies

Thinking of becoming a Student Warden in 2014/15?

If you are staying on campus for the next academic year and would like the opportunity to become a Student Warden, keep on eye on the Moderator email as Accommodation Services will soon be hiring for 2014/15.

Accommodation feedback survey

In last month's newsletter we shared with you some of the excellent feedback we received from students living in halls and now we are working hard to put an action plan in place based on the feedback received which will improve satisfaction even further in future years. Here’s a highlight of what we are now doing as a result of feedback:

  • Students suggested that a Residences Survival Handbook would be useful upon arrival. This is currently being developed and will be in place from the September intake.

  • Feedback about our events hosted by the Student Wardens has been very positive so we are planning more for next academic year.

  • Residents asked for longer reception hours so we've extended the hours that the Student Wardens are available at the Accommodation Reception desk.

    Student Wardens can be contacted:
    From 6pm - 8pm in evenings, 7 days a week and 2pm - 3pm on weekend afternoons.

  • Residents commented on the conditions of the paintwork in some rooms so we are redecorating a further 300 bedrooms this summer.

  • Tuesday, 1 April 2014

    New installations at QMU Sports

    Your QMU Sports Centre entrance is going to be going through a few changes over the next couple of weeks with the introduction of a turnstile / gate system as well as a new computerised ‘check-in’ at Sports Reception.

    Turnstile / gate – This is going to be attached to the Sports Reception Desk and will be positioned just before the lift. This new gate will allow access for users of the Sports Centre only and each user will require their membership card to gain entry. This entry system was installed on Tuesday 18th March but will not be in full operation for a few weeks.

    ‘Check in’ – This system is expected to go live in the next couple of weeks and will see a new computerised system replacing the till at reception. This new system will allow us to add Sports Centre access to Matriculation and Staff cards, meaning we will no longer need Sports Centre cards.

    As you would expect, we may encounter a few technical hitches along the way, but we will endeavour to keep disruption to a minimum and the Sports Centre will remain OPEN at all Scheduled times.

    Many thanks, and enjoy the changes!

    2014 / 2015 accommodation

    Are you a current resident looking for accommodation next year?

    If yes, then sign up for a place in QMU Student Residences for the 2014/15 academic year!

    You can apply today so click on the link below to enjoy the convenience of campus living and avoid the hassle of flat hunting!

    CLICK APPLY ONLINE: http://www.qmu.ac.uk/accommodation/default.htm

    Prices start from £99 per week for a Standard Room to £116 per week for Premium Room.

    Staying on campus is a great option with all-inclusive rents that include:

  • Electricity bills
  • Utility bills
  • Basic contents insurance
  • WiFi
  • 24 hour security and CCTV
  • Access to Student Wardens

  • Positive feedback from recent Accommodation survey

    I'm deeply satisfied about the Accommodation Reception and the employees. They are very friendly, welcoming, and extremely helpful! They smile all the time and show a real interest about students' needs. I'm totally satisfied about them and thanks a lot
    .
    I am enjoying my time living in the accommodation. I think it is a fantastic way to meet new people and gain independence
    .
    Staff are always friendly and happy to help with any questions. Very approachable

    The Accommodation Team are continually looking at ways of improving the student experience in halls and have therefore taken all the constructive comments received from the recent survey and are currently discussing a number of improvement possibilities at Senior Management level. We welcome all comments and will keep you updated with any changes.