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Thursday, 13 May 2010

Voice Activated Directory

IS are in the process of testing the latest version of the Voice Activated Directory (VAD), and hope to be able to roll this out as a replacement to the existing service in the near future.

The major enhancement of this version is the ability to cancel a transfer if the VAD misinterprets your request - background noise, poor call quality and noise on the line can occasionally result in a transfer to the wrong place or person; this new feature enables you to say "Cancel" if this occurs, at which point you can either repeat the request or transfer to the Operator by dialling "0".

The VAD is an application developed by Nuance, who are a leading provider of speech and imaging solutions for business and consumers around the world - they also develop Dragon Naturally Speaking, a well known Speech Recognition application for PCs and mobile devices.


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